A Century of Quality

AT TAYLOR, WE BELIEVE GREAT FOOD EXPERIENCES START WITH DEPENDABLE EQUIPMENT—AND WE'VE BEEN DELIVERING JUST THAT FOR NEARLY A CENTURY.

From soft serve to sizzling burgers, hand-spun shakes to frozen cocktails, Taylor has been a respected name in commercial foodservice since 1926. Our equipment brings reliability to operators and joy to customers—day in and day out. Most known for our nearly century-long legacy with soft serve, Taylor has become a trusted go-to brand for consistent, high-quality food and beverage equipment across a wide variety of operations.

With over 145 distributors across 125 countries, our reach is truly global. You’ll find Taylor equipment in everything from independently owned locations to the world’s largest chain restaurants. And while our customer base is diverse, they choose Taylor for the same reasons: durable machines, delicious, consistent results, and a long-standing reputation built on helping businesses turn first-time guests into repeat regulars.

SERVICE AND SATISFACTION - SERVED WORLDWIDE

Taylor has proudly supported thousands of global customers for nearly a century. From iconic restaurant brands with thousands of locations to small businesses fueled by independent operators, our equipment helps power a wide range of foodservice operations. With 145 global distributors in 125 countries, we’re built to help our international customers succeed—by expanding menus, improving efficiency, and scaling service to meet demand. Our consistently high customer satisfaction scores reflect what operators around the world already know: Taylor equipment delivers reliable performance, day after day.

A REPUTATION BUILT ON QUALITY PERFORMANCE FOR THE LONGHAUL

Our reputation is built on equipment that works hard - and keeps going. On average, our products deliver about 15 years of dependable performance, with many machines still operating smoothly after several decades in service. Designed for continuous, high-volume operation, Taylor equipment is among the longest-lasting in a commercial kitchen. In fact, many of our product lines offer more than twice the lifecycle of other heavily used foodservice equipment—proving that long-term reliability isn’t just a feature; it’s a standard.

PROVEN TO DRIVE PROFITS

Operators specifically choose Taylor not just for performance—but for profitability. Our equipment has a track record of helping businesses generate revenue and build repeat business. From creamy soft serve to burgers hot off our clamshell grills to the draw of a perfectly poured frozen cocktail, Taylor machines help operators attract customers and keep them coming back for more.

EMPOWERING OPERATORS

Taylor’s Turbo Charge Training is a unique program offered through our distributor network—designed to train and equip operators with the knowledge and confidence to handle key daily maintenance tasks. This hands-on training helps reduce downtime and keeps equipment running smoothly—something rarely offered in the foodservice industry. It’s just one more way we help operators stay in control, stay efficient, and stay focused on serving great food.

A NETWORK YOU CAN COUNT ON

The Taylor independent distribution and service network is the best in the business—trusted, responsive, and deeply rooted in the communities they serve. Many of our 145 global distributors and service partners across 125 countries are family-owned businesses. These independent teams focus on supporting their regions with expert knowledge and personalized service. Dedicated to Taylor for decades—and in many cases, across multiple generations—they represent the kind of long-standing partnerships that define who we are.

QUESTIONS AND ANSWERS

How did Taylor build such a strong reputation in foodservice?

We believe reputation matters. Taylor’s roots go back to 1926, when Charles Taylor—an ice cream shop owner—developed an innovation that changed the frozen dessert industry forever. Since then, we’ve grown and evolved, but our focus has stayed the same: deliver dependable, high-quality equipment that helps operators serve delicious products and build repeat business.

What is the global reach of Taylor?

Taylor has earned a worldwide reputation for engineering excellence and exceptional service. From our manufacturing facility in Rockton, Illinois, we support over 145 global distributors across 125 countries—ensuring our customers have access to the service and support they need, wherever they are.

What are some reasons a Taylor ice cream machine could be temporarily out of service?

Many factors contribute to the safe-operating of Taylor equipment. We prioritize food safety, product quality, and ease of use—and sometimes those priorities mean a machine needs to be paused. Here are a few common reasons a Taylor soft serve machine may not be in service at a given time:

  • Cleaning cycle – The unit may be undergoing a required cleaning cycle, which typically last 2-4 hours. Regular cleaning and sanitation are critical from a food safety perspective, especially with dairy-based products.
  • Product refill or loading error – If the dairy mix hasn’t been replenished correctly, the machine may display an error until it’s resolved.
  • Staffing limitations – In some cases, especially during labor shortages, routine tasks like refilling or maintenance may be delayed, causing the machine to be temporarily unavailable.