We know it. Your equipment represents your livelihood. So, we take service and support to another level. Wherever you’re located, whatever your specialty, we’re here to keep you up and running.
With our vast distributor network, we have people in every corner of the globe. That means prompt, personal service is always right around the corner. Our authorized distributors not only make sure you have the best equipment for your business but provide things like installation, staff training, preventive maintenance, cleaning programs, troubleshooting, replacement parts and repair services.
TURBO CHARGE TRAINING
With today’s high staff turnover rates, one invaluable service our distributors provide is Turbo Charge Training. And it’s free! When you buy any Taylor equipment, we’ll come out to train your crew on its operation and maintenance twice a year. Just tell us when and where.
You never know when the downtime monster will raise its ugly head. So, we maintain dedicated call centers to offer assistance both day and night. If you need a service tech, we’ll try to have one there within 24 hours.
EXPERT SERVICE TECHNICIANS
We put thousands of factory-trained technicians at your beck and call. Moreover, our techs receive state-of-the-art training so they know your equipment like the back of their hands. You’ll sleep easier knowing they resolve most service issues on the first visit.
To help you reduce costs, we offer contract programs for service and maintenance. Taylor equipment generally comes with a warranty that covers replacement parts. With a service contract, we’ll pay for the labor too. It’s added peace of mind and could end up saving you hundreds. These programs may not be available in all areas, so ask an authorized distributor for details and eligibility.
THE 5-POINT PROMISE
It all comes together with the 5-Point Promise—everything we promise to do on service calls.Here’s how it goes:
You can count on all five steps on every visit. It’s part of why our service programs are considered among the best in the industry.
THE RED CAPE® RECOGNITION PROGRAM
If your technician happens to be wearing a red badge, your equipment is in extra-special hands. To incentivize great service, we honor one tech every month with a badge, plaque and the recognition of their peers. It’s become quite a coveted, sought-after award and one more way we push our service network to go the extra mile.