phone contact

At Your Service

We know your equipment represents your livelihood, so we take service and support to another level. Wherever you’re located, whatever your specialty, we’re here to keep you up and running.

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LOCAL HELP

With our vast distributor network, we have people in every corner of the globe. That means prompt, personal service is always right around the corner.

Our authorized distributors not only make sure you have the best equipment for your business but provide things like installation, staff training, preventive maintenance, cleaning programs, troubleshooting, replacement parts and repair services.

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24/7 CALL SUPPORT

You never know when the downtime monster will raise its ugly head. So, we maintain dedicated call centers to offer assistance both day and night. If you need a service tech, we’ll try to have one there within 24 hours.

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EXPERT SERVICE TECHNICIANS

We put over 6,500 factory-trained technicians in 125 countries at your beck and call. Moreover, our techs receive ongoing, state-of-the-art training every year so they know your equipment like the back of their hands. It’s little wonder they’re able to resolve 95% of service issues on the first visit.

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SERVICE CONTRACTS

To help you reduce costs, we offer contract programs for service and maintenance. Taylor equipment generally comes with a warranty that covers replacement parts. With a service contract, we’ll pay for the labor too. It’s added peace of mind and could end up saving you hundreds. These programs may not be available in all areas, so ask an authorized distributor for details and eligibility.

The 5-Point Promise

It all comes together with the 5-Point Promise—
everything we promise to do on service calls. Here’s how it goes:

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Ask for the manager
and introduce oneself

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Clarify and confirm
the issue

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Diagnose and
repair the problem

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Do something that
goes above and beyond

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Thoroughly explain
the job ticket

You can count on all five steps on every visit. It’s part of why our service programs are considered among the best in the industry.

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The Red Cape®
Recognition Program

If your technician happens to be wearing a special red badge, your equipment is in extra-special hands. To incentivize great service, we honor one tech every month with a badge, plaque and the recognition of their peers. It’s become quite a coveted, sought-after award and one more way we push our service network to go the extra mile.

Videos

 
Built to Serve

Why do so many businesses put their trust in Taylor equipment? It starts with breakthrough engineering, exceptional service and a worldwide distributor network.

 
Expert Service + Genuine Parts

Find out how much your Taylor Technician really knows when it comes to Taylor Genuine Parts.

 
The 5-Point Promise

Follow one of our certified technicians on a service call as he puts the Taylor 5-Point Promise into action.

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