phone contact

At Your Service

We know your equipment represents your livelihood, so we take service and support to another level. Wherever you’re located, whatever your specialty, we’re here to keep you up and running.

pile of parts on table


With our vast distributor network, we have people in every corner of the globe. That means prompt, personal service is always right around the corner.

Our authorized distributors not only make sure you have the best equipment for your business but provide things like installation, staff training, preventive maintenance, cleaning programs, troubleshooting, replacement parts and repair services.

pile of parts on table


You never know when the downtime monster will raise its ugly head. So, we maintain dedicated call centers to offer assistance both day and night. If you need a service tech, we’ll try to have one there within 24 hours.

pile of parts on table


We put thousands of factory-trained technicians at your beck and call. Moreover, our techs receive state-of-the-art training so they know your equipment like the back of their hands. You’ll sleep easier knowing they resolve most service issues on the first visit.

pile of parts on table


To help you reduce costs, we offer contract programs for service and maintenance. Taylor equipment generally comes with a warranty that covers replacement parts. With a service contract, we’ll pay for the labor too. It’s added peace of mind and could end up saving you hundreds. These programs may not be available in all areas, so ask an authorized distributor for details and eligibility.

The 5-Point Promise

It all comes together with the 5-Point Promise—
everything we promise to do on service calls. Here’s how it goes:

five points icon 1

Ask for the manager
and introduce oneself

five points icon 2

Clarify and confirm
the issue

five points icon 3

Diagnose and
repair the problem

five points icon 4

Do something that
goes above and beyond

five points icon 5

Thoroughly explain
the job ticket

You can count on all five steps on every visit. It’s part of why our service programs are considered among the best in the industry.

red cape badge

The Red Cape®
Recognition Program

If your technician happens to be wearing a special red badge, your equipment is in extra-special hands. To incentivize great service, we honor one tech every month with a badge, plaque and the recognition of their peers. It’s become quite a coveted, sought-after award and one more way we push our service network to go the extra mile.


Built to Serve

Why do so many businesses put their trust in Taylor equipment? It starts with breakthrough engineering, exceptional service and a worldwide distributor network.

Expert Service + Genuine Parts

Find out how much your Taylor Technician really knows when it comes to Taylor Genuine Parts.

The 5-Point Promise

Follow one of our certified technicians on a service call as he puts the Taylor 5-Point Promise into action.

Just one more step

In order to view the PDF, please enter your email address below.

Please complete all fields
No Thanks

Thank you. We have received your submission.

Proceed to Download