Q: Can I buy direct from the factory?
A: No, Taylor utilizes a worldwide distributor organization to sell and service all Taylor equipment.

Q: Can I get a service or operator's manual from you?
A: Operator's manuals are available from your local Taylor distributor. Service manuals are provided to factory-trained technicians.

Q: I need a Taylor thermometer; are you the right people?
A: Taylor Environmental Instruments is the thermometer company. You may reach them at 1-800-225-4834 (toll free).

Q: Who's my distributor?
A: Go to the Taylor Distributor Locator and select the Region, Country, and State or Providence you live to locate your local distributor.

Q: I don't want to deal with my local distributor, who else can I call?
A: If there is a problem with the local distributor's representative, try to resolve your issues with the owner of that company. Then, if you cannot get your problem resolved, call the Taylor toll-free at 1-800-255-0626, and a customer service representative will assist you.

Q: I need service on my machine; who do I call?
A: Contact your local Taylor distributor's service department.

Q: Will you install a machine for free if I buy my mix from you?
A: Each distributor selects programs to participate in at the local level. While getting a machine for free may sound like a good idea, the mix price is marked up to pay for the equipment. No equity in the equipment is ever gained, and the premium mix price reduces profits. If you change to a different mix company, you lose the freezer too.
An alternative program is to lease a freezer.
Once the equipment is paid for, your profit margin goes up. Mixes can be selected to fit the consumer trends in each area, with the freedom to change brands as needed.

Q: Send me a current price list.
A: Contact your local Taylor distributor for assistance with model selection, leasing information, and pricing. Their sales professionals can assist you with forecasting the return on your investment.

Q: Fax me a spec sheet.
A: Call 1-800-255-0626 to have a spec sheet faxed, or Taylor specifications may also be downloaded from this website. You can print a clean original on your own printer. Simply click on the or the photo next to the model number to download the PDF file. This file format requires Adobe Acrobat Reader to view or print. If you do not have this software yet, go to www.adobe.com, and download it for free.

Q: Are leasing plans available?
A: Leasing plans are available through your local Taylor distributor.

Q: Do you supply the machines with a cord?
A: Not usually, but the local Taylor distributor selling the equipment may provide a cord at the time of installation.

If a cord is provided from the factory, the NEMA cord will be specified in the electrical chart on the back of the specification sheet. Most Taylor equipment is approved for electrical safety through Underwriter's Laboratories (UL) regulations for PERMANENTLY CONNECTED equipment. Maximum fuse or HACR circuit breaker size is specified, as well as the minimum circuit ampacity. Your electrician will use this information to determine the electrical requirement. Remember, the fuse size stated is the MAXIMUM, but the wire ampacity is a MINIMUM.

Q: My electrician is here to wire for my equipment; what power will my freezer need.
A: Electrical specifications for new equipment are shown on the back of the spec sheet. Always refer to the data label of the unit to be installed for exact electrical specifications.

Q: Do you supply the mix as well as the machine?
A: Taylor develops alliances with mix companies so the Taylor distributor in your area can recommend mixes from a local dairy, or nationally branded mixes.

Q: Can I make my own soft serve mix?
A: While some remote areas in the world may choose to make their own soft serve mix, problems with separation and product breakdown usually cause headaches. Dairies and mix companies have the expertise to make soft serve mixes with the proper balance of sweeteners, emulsifiers and stabilizers to produce quality soft serve and shake. Powdered mixes are also available, which can be reconstituted with water.

Q: If I get a pump machine, won't that increase my profits?
A: This is a common misconception, that increasing overrun will increase profits. Soft serve or shake equipment with air/mix pumps provide consistent overrun in the product. The overrun in gravity fed equipment may fluctuate, depending on the draw conditions. During low or no-draw periods, the overrun will tend to be lower than normal for your particular mix. During peak, or high demand draw periods, the overrun may be higher than normal.
Overrun affects the taste, color and mouthfeel of a given product. Increasing overrun in a product will lessen the flavor and color, and give a light, fluffy texture. Decreasing overrun heightens flavor and color, and tends to be more refreshing to the mouth. The proper overrun should be determined by taste and visual appearance for consumer preference for the mix you select.
Overall, mix cost can be easier controlled with a pressurized machine, but the impact is generally less dramatic than expected. Taylor offers both pressurized and gravity to assure providing what is best for your application.

Q: What if I have my own maintenance person service my equipment?
A: Taylor's warranty is valid only if service is performed by a factory-trained, authorized service technician.

Q: How can I get trained by the factory for repairing my own equipment?
A: Contact your local distributor's service manager to get information on becoming an authorized service agent. He or she will help you register for a factory training class once they authorize your participation..